How can I place an order?
Please follow these 3 easy steps to complete your transaction:
1. Select your game,server and amount;
2. Confirm your order and fill in your valid information;
3. Choose the payment method and check.
We will arrange your delivery as soon as we receive your payment.
I have paid,but I did not get my order?
There are many reasons why delivery was not done or the leveling service has not started. The following reasons cause most delays:
1. Payment is still pending. You can see the status is Pending at PayPal. Normally it changes a few days to Completed.
2. If you choose bank account transfer,maybe we did not register an incoming payment. It takes up to 1-3 days within Germany and 3-7 days from other Europe countries.
3. Payment has been completed and you are within the regular delivery times. Please contact us via Email or MSN: [email protected] if we do not deliver within the given time.
4. Payment is done,but there is missing or wrong data. In most cases when data is missing or wrong,we ask for your data in a separate email. But sometimes our mail may not be received. In this case,please contact our customer support via Email or MSN: [email protected] We will try to solve the problem.
How long do I have to wait for your delivery?
After your payment is check,we will arrange the delivery at the first time. Every order has its own shipping time. You can check at its description.
Is it legal and safe to buy virtual gold or use powerleveling service?
We do not sell virtual gold or powerleveling. Ibay24 ensures that it is totally legal and safe to make deal with us in an instant way. You pay us for the time we need to farm a specific amount of gold or to play a character for you.
How about the Privacy Protection?
Ibay24 understand how important privacy is to our customers. We are always doing everything we can to offer you a secure and enjoyable shopping experience. We just collect the basic and necessary information for delivery. We can prevent unauthorized use of your personal information and nobody can get your information from us. All customers' data are saved,processed and erased corresponding to the deadlines.
Why do your prices change so frequently?
Like common business trade,we increase and decrease our prices according to market supply,demand and stock. If supply is emergent and demand is high,the prices will be increased naturally,vice versa.
Are there discounts for larger orders?
YES. We will provide suitable discounts according to your specific order. Please contact us via email or our live help.